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Operations
Managed IT /

Operations

Recurring checklists and continuous monitoring of your systems

Proper IT operations includes activities that must occur daily. Our operations team is responsible for going through a checklist of activities to ensure everything is running well. Anything deemed as an abnormality is flagged and acted upon.

If you're under a break-fix contract with a third party IT provider, then your spidey-sense should be tingling. How do your operational activities get dealt with on a break-fix agreement?

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Security

Security

A combination of world class cybersecurity endpoint protection, 24x7 threat monitoring and response, standardized policies and education are examples of what Quercus IT delivers.

Patch Management

Patch Management

Patch management can be complicated and a burden to IT professionals and employees. Server, workstation and edge device (firewall) patch management policies and centralized tools enable us to keep your IT systems up to date.

Monitoring

Monitoring

Office dashboards combined with automated emails give our team insight into the health of each IT environment we manage. If something goes awry, our support team takes ownership of the issue.

Backups

Backups

After documenting your retention and recovery expectations, you can feel at ease knowing our team is securely backing up your data to multiple locations, including the cloud.

Automation Scripts

Self-Healing Automation

We know well enough that sometimes we don't have the ability to fix the root cause issue. It could be related to budgetary constrants, or it could be a third party issue that we have no control over. In these instances, we rely on tools that automatically detect and resolve the issue.

Checklists

Checklists

Repeatability, accountability, and continuous improvement are some reasons we have invested in hundreds of checklists. Almost every service we deliver has an associated checklist embedded in our toolset, ensuring our team is thorough and consistent to prevent issues.

The team at Quercus is always there when we need support and handles every inquiry and issue quickly and thoroughly. We have especially appreciated their expertise in protecting our organization’s cyber security as they consistently bring forward new and innovative ways to help us manage our cyber risk.

Kirsten Ash, Deputy Registrar
College of Medical Laboratory Technologists of Alberta

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If you appreciate what you've been reading, we'd love to hear from you. Perhaps we can share some tips, or maybe you're looking for Managed IT Support.