About Quercus

Why Choose Quercus IT?

  • Your cost will be less than hiring someone full time for IT support. If we can’t justify the value we can bring to your organization at the price we’re offering, then we’re clearly not a good fit for you
  • If you have existing IT support, we can compliment that person by allowing them to focus on other core initiatives and not day to day operational monitoring and issue resolution
  • We’ll reduce your risk of major disruptions using our unique approach to IT management. Identifying and correcting issues before they become problems allows your employees to be more productive
  • We can manage your other technology vendor relationships, giving you a single organization to deal with
  • Our expertise in the cloud can be well suited to help further reduce your risk and costs by moving services into the cloud
  • We are an extension of your organization, your virtual information technology department
  • Our team is here to minimize your business risk
Man with computer

Our Service Promise

At Quercus, we pride ourselves on providing exceptional service to our clients

We follow carefully designed processes to assess our clients’ technology needs, setup service delivery, and deliver services. Our agents and engineers are trained in quality service communication, and our leadership team is trained by the Disney Institute for quality service, a worldwide leader in providing exceptional service. We’ve assembled a team of skilled people who are passionate about what they do.

Our team is measured on quality performance based on feedback provided by you and your team after every issue is resolved. If at any time you have a concern with the service you’ve received, leadership is immediately notified, the situation is reviewed and a plan of action assembled to address your issue. In addition, your account will have a dedicated Service Manager who, through quarterly meetings and regular contact, will ensure that the services being delivered continue to meet the needs of your organization.

You will have peace of mind, knowing that your technology needs are being met by a team of qualified individuals whose core purpose is to help people like you do their jobs better.

We Can Help

Talk is cheap (or in this case, free). 30 minutes of your time and we'll prove to you our approach is the only approach that really works.

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